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Customer Service Excellence

Customer Service Excellence – Maximize Your Communication Skills

You never get  a second chance to make a first impression when you communicate — whether in-person, on the phone, or in writing- – with customers, whether internally within your company or externally  to others outside of your company. Topics include:  three components of communication, active listening skills, questioning techniques, telephone etiquette, professionalism (do’s and don’ts), keys to relationship building and developing rapport, organizing and writing with purpose, email etiquette, how to stay calm AND problem solve, handling complaints,  and stress and anger management techniques.

October 10, October 11 and October 13.
Cost: $199
The first two days are held from 9:00 am to 4:30 pm, and the last day will be from 9:00 am to 3:30 pm.

Refunds and Fees Policy