Workforce Training

Two 2-hour sessions ~ 4 hours total

2 hours   
9 am–11 am
Monday, February 1 and
Wednesday, February 3

This course is designed for those workers who have basic verbal and reading skills in English. It will introduce participants to the importance of good verbal and non-verbal communication skills in the workplace including good listening skills. It will demonstrate how different personal communication styles affect how co-workers, supervisors, and customers receive and interpret information.  Upon completion of the training students will be able to:

• Focus on communication barriers and how we can overcome them.
• Understand how personal communication impacts how others receive and interpret information.
• Understand common barriers to effective communications including non-verbal actions and jargon.
• Apply the basic principles of effective communication when communicating with supervisors, co-workers, and customers.
• Become effective participants in workplace meetings.

Two 2-hour sessions ~ 4 hours total

2 hours  
9 am–11 am
Monday, February 8 and
Wednesday, February 10

This course is designed for those workers who have basic verbal and reading skills in English. It will demonstrate how different personal communication styles affect how co-workers, supervisors, and customers receive and interpret information. The course will target the outcomes as defined below but limit itself to written skills only. Upon completion of the training students will be able to:

• Organize information and present complete thoughts.
• Understand the basic rules of grammar (written and verbal).
• Understand the importance of ‘tone’.
• Avoid repetitive use of words and redundancies.
• Avoid jargon, slang, and clichés.
• Avoid excessive wordiness and negative language
• Understand the importance of proper spelling and punctuation.
• Be able to prepare a short and properly constructed written business letter or memo.

One 1-hour session
10 am   
Wednesday, February 17

In this very interactive and supportive workshop, we will share insights and practical techniques to help you plan more effectively, prioritize your responsibilities, and become better organized – so you can make the most of your time. 

The learning objectives of this course include:

• Better organize yourself for peak efficiency.
• Understand the most useful techniques for setting and achieving goals.
• Take control of things that can derail your productivity.
• Identify the right things to be doing and develop plans for achieving them.
• Find balance.

3 hours   
9 am–12 noon    
Tuesday, February 16

Part A – Leadership Skills 

This topic will explore the different types of leadership styles and the strengths and weaknesses of each.  Through activities and role-play, students will develop the tools necessary to recognize their own leadership/behavioral style and the behavioral style of others and how to best respond for maximum effectiveness and results.

Part B – Problem Solving

The covered topics include:

• Key Concepts and Principles of Root Cause Analysis
• Overview of a Problem=-Solving Process
• Six Sigma
• Root Cause Analysis using 5 Whys
• Root Cause Analysis using Cause & Effect Diagram
• Root Cause Prioritization using Pareto Chart
• Pitfalls to Avoid

One – 3-hour session
9 am–12 noon  
Thursday, February 18

Part A - Art of Listening

The purpose of this topic is to empower participants to become more effective communicators by using the skills identified in the Characteristics of Self-Empowerment to enhance their interpersonal communications on the job through effective listening skills.  The goals are to assist participants to overcome blocks to listening, build rapport, acknowledge the speaker, and clarify the speaker’s message and meaning.

Part B – Resolving Conflicts with Others

Given our differences in perceptions, beliefs, values, and goals, conflict is inevitable.  If handle properly, conflict can also be productive and build relationships. This topic provides the tools for solving differences with others and engaging in difficult situations by understanding your own “belief systems” and by practicing a proven strategy for achieving win-win solutions.

Four 2-hour sessions ~ 8 hours

2 hours  
9 am–11 am   
Tuesday, March 2  
Thursday, March 4  
Tuesday, March 9 
Thursday, March 11

This class will introduce participants to the basic operations of Microsoft Word at the beginning level. 

Upon completion of this course students will be able to:

• Create a document
• Enter text into a document and save a document
• Examine a document’s properties and print a document
• Close a file
• Edit a document
• Reopen a file
• Move the insertion point within a document and select text
• Insert text into a document and delete text from a document
• Find text in a document. Find and replace formatting
• Find and replace text in a document, and move a text block
• Display a document in full-screen mode
• Apply attributes to text, apply a new font, and font size to text
• Indent a paragraph and format existing test
• Reset line and paragraph spacing in a document
• Create a bulleted/numbered list
• Insert a hard page break and create a multiple-page document
• Use the spelling and grammar checker, and use the thesaurus
• Use a Word template to create a document
• Print an envelope and label
• Preview and save a document as a web page
• Insert symbols and special characters into a document

Four 2-hour sessions ~ 8 hours

2 hours  9 am–11 am  
Tuesday, March 23 
Thursday, March 25 
Tuesday, March 30
Thursday, April 1

This class will introduce participants to the basic operations of Microsoft Word at the beginning level and introduce participants to additional operations of Microsoft Word. 

Upon completion of this course students will be able to:

• Enter hidden text into a document
• Adjust character spacing in a document
• Create a multiple-section document
• Reveal and clear formatting in a document
• Insert a table in a document
• Format a table
• Insert and delete rows/columns in a table
• Convert text to a table
• Create parallel columns in a document
• Create newsletter-style columns in a document
• Insert a chart into a document
• Insert a diagram into a document
• Use styles
• Set up an outline document
• Produce a report
• Add a border and shade to text
• Add a header/footer to a document
• Add page numbers to a document
• Print specific pages of a document
• Insert a picture into a document
• Insert a hyperlink into a document
• Split the document window/open a new document window

Four 2-hour sessions ~ 8 hours

2 hours   
9 am–11 am 
Tuesday, April 6  
Thursday, April 8 
Tuesday, April 13 
Thursday, April 15

This class will introduce students to MS Excel basics including creating spreadsheets, formulas, functions, text, formatting and graphics.  Students will be able to perform basic (introductory) level Excel skills such as modifying an existing worksheet, building worksheets, copying and moving cells, etc. 

Upon completion of this course students will be able to:

• Use the Excel menu system and Excel toolbars
• Use Excel task panes
• Display help information
• Modify an existing worksheet
• Move the cell pointer and change data in the worksheet
• Reverse an edit operation and save workbook
• Add data to a worksheet
• Enter a formula into a worksheet
• Adjust column width in a worksheet
• Adjust row height in a worksheet
• Build a new worksheet
• Edit a worksheet
• Format a worksheet
• Change the page setup for a worksheet
• Insert a manual page break into a worksheet, including print titles in a printout

Use Basic Excel functions, i.e., Sum, Average, and Count

Four 2-hour sessions ~ 8 hours

2 hours   
9 am–11 am
Tuesday, April 20 
Thursday, April 22 
Tuesday, April 27 
Thursday, April 29

This class will reinforce the elements introduced in Excel Level I and expand upon that base to include more complex but necessary activities such as functions, charts, linking worksheets, adding pictures, and more.

Upon completion of this course students will be able to:

• Find a specific entry in a worksheet
• Use options in the past special dialog box
• Use alignment options in the format cells dialog box
• Use and understand absolute cell references
• Use and understand logical functions
• Use and understand financial functions
• Use and understand date/time functions
• Create a chart
• Modify and enhance a chart
• Work with a list, including sorting the records and specifying a range of values
• Link worksheets within a workbook
• Split the workbook window into panes and freezing window panes
• Hid rows and columns of a worksheet
• Add pictures and diagrams to worksheets
• Use an Excel template to create a workbook
• Insert a hyperlink into a worksheet using the research feature
• Insert comments into a worksheet