Workforce Training

The NJBIA Basics Skills Workforce Training program is a partnership between the New Jersey Business & Industry Association (NJBIA), the New Jersey Community College Consortium for Workforce and Economic Development, and the NJ Department of Labor and Workforce Development.

These classes are Grant-funded training for employee participants, for a business or non-profit organization, registered in New Jersey, or maintains a business location in NJ.  

Classes take place online in a Zoom meeting. Computer skills classes require access to MS Office downloaded programs. Enrollment is limited; please register early. Participants MUST be registered before the first class day.

Registration Form (1 Per Class)

Email Registration Form to Linda Connor, CE Coordinator, at or mail to Sussex County Community College, One College Hill Road, Newton, NJ 07860 ATTN: Linda Connor, CE

Basic Skills Workforce Training Courses

Tuesday, February 18, 2021

3 hours   
9 am–12 noon    

Part A - Art of Listening

The purpose of this topic is to empower participants to become more effective communicators by using the skills identified in the Characteristics of Self-Empowerment to enhance their interpersonal communications on the job through effective listening skills. The goals are to assist participants to overcome blocks to listening, build rapport, acknowledge the speaker and clarify the speaker’s message and meaning.

Part B – Resolving Conflicts with Others

Given our differences in perceptions, beliefs, values, and goals, conflict is inevitable. If handle properly, conflict can also be productive and build relationships. This topic provides the tools for solving differences with others and engaging in difficult situations by understanding your own “belief systems” and by practicing a proven strategy for achieving win-win solutions.

Tuesday, February 23

3 hours
9 am – 12 noon

Part A – Leadership Skills 

This topic will explore the different types of leadership styles and the strengths and weaknesses of each.  Through activities and role-play, students will develop the tools necessary to recognize their own leadership/behavioral style and the behavioral style of others and how to best respond for maximum effectiveness and results.

Part B – Problem Solving

The covered topics include:

  • Key Concepts and Principles of Root Cause Analysis
  • Overview of a Problem=-Solving Process
  • Six Sigma
  • Root Cause Analysis using 5 Whys
  • Root Cause Analysis using Cause & Effect Diagram
  • Root Cause Prioritization using Pareto Chart
  • Pitfalls to Avoid

Tuesday, March 16

9 am–12 noon  

Part A - Emotional Intelligence
Emotions can influence the way we act and react in the workplace. Emotional Intelligence is the ability to recognize our behaviors, moods, and impulses and manage them in a positive way so that we can communicate effectively, empathize with others, manage stress, overcome challenging situations and defuse conflict  Emotional Intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals.

Part B – Overcoming Workplace Negativity
Is chronic negativity a problem in your workplace? Are difficult people destroying company morale? If so, it may cost your company a loss in productivity as good people quit. This insightful topic is the perfect starting point for you and your co-workers to confront negativity and difficult people constructively.

Monday, March 8 & Wednesday, March 10

Two 2-hour sessions ~ 4 hours total
9 am-11 am

This course is designed for those workers who have basic verbal and reading skills in English. It will introduce participants to the importance of good verbal and non-verbal communication skills in the workplace including good listening skills. It will demonstrate how different personal communication styles affect how co-workers, supervisors, and customers receive and interpret information.  Upon completion of the training students will be able to:

  • Focus on communication barriers and how we can overcome them.
  • Understand how personal communication impacts how others receive and interpret information.
  • Understand common barriers to effective communications including non-verbal actions and jargon.
  • Apply the basic principles of effective communication when communicating with supervisors, co-workers, and customers.
  • Become effective participants in workplace meetings.

Monday, March 22 & Wednesday, March 24

Two 2-hour sessions ~ 4 hours total
9 am- 11am

This course is designed for those workers who have basic verbal and reading skills in English. It will demonstrate how different personal communication styles affect how co-workers, supervisors, and customers receive and interpret information. The course will target the outcomes as defined below but limit itself to written skills only. Upon completion of the training students will be able to:

  • Organize information and present complete thoughts.
  • Understand the basic rules of grammar (written and verbal).
  • Understand the importance of ‘tone’.
  • Avoid repetitive use of words and redundancies.
  • Avoid jargon, slang, and clichés.
  • Avoid excessive wordiness and negative language
  • Understand the importance of proper spelling and punctuation.
  • Be able to prepare a short and properly constructed written business letter or memo.


Wednesday, March 31

One 1-hour session
10 am-11 am   

In this very interactive and supportive workshop, we will share insights and practical techniques to help you plan more effectively, prioritize your responsibilities, and become better organized – so you can make the most of your time. 

The learning objectives of this course include:

  • Better organize yourself for peak efficiency.
  • Understand the most useful techniques for setting and achieving goals.
  • Take control of things that can derail your productivity.
  • Identify the right things to be doing and develop plans for achieving them.
  • Find balance.

Four 2-hour sessions ~ 8 hours

Tuesday, March 2
Thursday, March 4
Tuesday, March 9
Thursday, March 11

9 am-11 am

This class will introduce participants to the basic operations of Microsoft Word at the beginning level. 

Upon completion of this course students will be able to:

  • Create a document
  • Enter text into a document and save a document
  • Examine a document’s properties and print a document
  • Close a file
  • Edit a document
  • Reopen a file
  • Move the insertion point within a document and select text
  • Insert text into a document and delete text from a document
  • Find text in a document. Find and replace formatting
  • Find and replace text in a document, and move a text block
  • Display a document in full-screen mode
  • Apply attributes to text, apply a new font, and font size to text
  • Indent a paragraph and format existing test
  • Reset line and paragraph spacing in a document
  • Create a bulleted/numbered list
  • Insert a hard page break and create a multiple-page document
  • Use the spelling and grammar checker, and use the thesaurus
  • Use a Word template to create a document
  • Print an envelope and label
  • Preview and save a document as a web page
  • Insert symbols and special characters into a document

Four 2-hour sessions ~ 8 hours

Tuesday, March 23
Thursday, March 25
Tuesday, March 30
Thursday, April 1

 9 am–11 am  

This class will introduce participants to the basic operations of Microsoft Word at the beginning level and introduce participants to additional operations of Microsoft Word. 

Upon completion of this course students will be able to:

  • Enter hidden text into a document
  • Adjust character spacing in a document
  • Create a multiple-section document
  • Reveal and clear formatting in a document
  • Insert a table in a document
  • Format a table
  • Insert and delete rows/columns in a table
  • Convert text to a table
  • Create parallel columns in a document
  • Create newsletter-style columns in a document
  • Insert a chart into a document
  • Insert a diagram into a document
  • Use styles
  • Set up an outline document
  • Produce a report
  • Add a border and shade to text
  • Add a header/footer to a document
  • Add page numbers to a document
  • Print specific pages of a document
  • Insert a picture into a document
  • Insert a hyperlink into a document
  • Split the document window/open a new document window

Four 2-hour sessions ~ 8 hours

Tuesday, April 6
Thursday, April 8
Tuesday, April 13
Thursday, April 15

9 am–11 am 

This class will introduce students to MS Excel basics including creating spreadsheets, formulas, functions, text, formatting, and graphics.  Students will be able to perform basic (introductory) level Excel skills such as modifying an existing worksheet, building worksheets, copying and moving cells, etc. 

Upon completion of this course students will be able to:

  • Use the Excel menu system and Excel toolbars
  • Use Excel task panes
  • Display help information
  • Modify an existing worksheet
  • Move the cell pointer and change data in the worksheet
  • Reverse an edit operation and save workbook
  • Add data to a worksheet
  • Enter a formula into a worksheet
  • Adjust column width in a worksheet
  • Adjust row height in a worksheet
  • Build a new worksheet
  • Edit a worksheet
  • Format a worksheet
  • Change the page setup for a worksheet
  • Insert a manual page break into a worksheet, including print titles in a printout

Use Basic Excel functions, i.e., Sum, Average, and Count

Four 2-hour sessions ~ 8 hours

Tuesday, April 20
Thursday, April 22
Tuesday, April 27
Thursday, April 29

9 am–11 am

This class will reinforce the elements introduced in Excel Level I and expand upon that base to include more complex but necessary activities such as functions, charts, linking worksheets, adding pictures, and more.

Upon completion of this course students will be able to:

  • Find a specific entry in a worksheet
  • Use options in the past special dialog box
  • Use alignment options in the format cells dialog box
  • Use and understand absolute cell references
  • Use and understand logical functions
  • Use and understand financial functions
  • Use and understand date/time functions
  • Create a chart
  • Modify and enhance a chart
  • Work with a list, including sorting the records and specifying a range of values
  • Link worksheets within a workbook
  • Split the workbook window into panes and freezing window panes
  • Hid rows and columns of a worksheet
  • Add pictures and diagrams to worksheets
  • Use an Excel template to create a workbook
  • Insert a hyperlink into a worksheet using the research feature
  • Insert comments into a worksheet

Employees must meet the following eligibility requirements:

  • Employed at least 20 hours per week
  • Be paid by the employer at their usual hourly rate while in training.
  • The employer must have a valid FEIN number. 

NOTE: Courses are not available to State or local government employees. Employer Dedicated Classes: Additional training topics and information to get you started with scheduling dedicated classes just for your employees at our place or yours.